Complaints Office for exam matters

The Complaints Office is an additional channel for complaints and appeals against exam results. It does not replace other channels and is not a reviewing body. Rather, it provides additional support.

If you have a complaint about an exam result or the way in which an examination was conducted, always talk with the teaching staff member or examiner first. Should this discussion not yield a solution, you can appeal to the competent examinations board. A formal appeal to the examinations board is the only way of initiating a legal review and, if applicable, correction of the decision you have contested.

To find out who the chair of the examination board for your degree program is, consult the website of your academic office:

• Socioeconomics Academic Office
• Social Sciences Academic Office
• Economics Academic Office

You can request your complaint be handled confidentially.

All personal data are deleted after the complaints process concludes.

The Complaints Office for exam matters of the Faculty of Business, Economics and Social Sciences is an institution as per Section 66 subsection 3 of the Hamburg Higher Education Act (Hamburgisches Hochschulgesetz, HmbHG). The incumbent vice dean for academic affairs shall fulfill the function of ombudsperson.